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Ambassador Notes November 2020
  • 24 November 2020
  • 09:28
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Thursday 12th November

All pickups, deliveries and Line haul as normal.

Friday 13th November (Canterbury Anniversary)

Normal deliveries apply to Christchurch metro.

There will be NO deliveries to the following areas on this day; Cheviot, Leeston, Rakaia, Amberley, Hamner Springs, Darfield, Oxford.

Pre-arranged collections in Christchurch only.

Line haul services operate as normal.

Saturday 14th November

Normal Saturday services apply.

Sunday 15th November

Normal Sunday services apply.

Monday 16th November

Return to normal services

ALL pick-ups must be arranged by phone or email no later than 48 hours before the respective Holiday. DO NOT assume regular pick-ups will happen automatically.

PICK-UP REQUESTS to:

Nathan Hyde (CHC) 027-522-2974 or NathanH@bigchill.co.nz

Dear Valued Customer,

Due to heavy volumes and 2 vehicle break downs overnight, there will be delivery delays of 2-3 hours today in the following areas;

Auckland

Hamilton

Tauranga

Coromandel

Palmerston North

New Plymouth

Wanganui

Masterton

Kapiti Coast

Wellington

We apologise for any inconvenience this may cause you or your customers, and we are working hard to get back on time table.

Please notify your customers accordingly and refrain from requesting ETAs before 12pm.


Thank you in advance for your patience and understanding.

Dear Valued Customer,

In recent months Big Chill has seen deliveries being consigned for business addresses that are non-food retailers, food service, food manufacturers, QSR or restaurants entering our network.

Big Chill understands that the development of this market has been a result of the COVID19 event.

Big Chill will not pick up or deliver to any residential addresses (even if it is operating as a food manufacturer).

Some shippers are asking for deliveries to business addresses for what are online sales or destined direct for the consumer (B2C).

These type of non-commercial and residential deliveries are NOT currently part of the Big Chill service offering.

For orders/consignments of this nature Big Chill recommends that a courier service be utilised.

It is important that we focus our delivery efforts on standard food delivery points as we enter the busiest period of the year. As such these type of non-commercial & residential deliveries are not permitted to enter the Big Chill network at this time.

Finally, If you have any new delivery locations that are not already setup and operating then please ensure that you communicate these directly to your sales representative where they will be reviewed and confirmed back as acceptable or not achievable.

Please note, there are limited Inter-island sailings through the Xmas and New Year weekends. We strongly recommend customers send urgent Inter-island freight as early as possible. Inter-island freight dispatched from Northland and Lower South Island on Wed the 23rd Dec and Wed the 30th Dec, will not be delivered until the following Tue.

Tue 22nd December

  • Normal delivery and pick-up services.
  • Line haul services operate as normal.
  • Last day to dispatch Inter-island freight from Northland, and Lower South Island for Saturday delivery.

Wed 23rd December

  • Normal delivery and pick-up services.
  • Line haul services operate as normal.
  • Last day to dispatch all other Interisland Saturday delivery freight.

Thu 24th December (Xmas Eve)

  • Full delivery and pick-up service in all areas.
  • Line haul services operate as normal.
  • Inter-island freight collected will be delivered Tuesday 29th Dec.

Fri 25th December (Xmas Day)

  • No delivery or pick-up services operate.
  • No Line haul services operate.

Sat 26th December

  • Full Friday delivery service.
  • Pre-arranged pick-ups only.
  • Inter-island Line haul services operate.

Sun 27th December

  • No delivery or pick-up services operate.
  • No Line haul services operate.

Mon 28th December (Boxing Day observed)

  • No deliveries nationwide.
  • Pre-arranged pick-ups only.
  • Line haul services operate (early departure).

Tue 29th December

  • Normal delivery and pick-up services.
  • Line haul services operate as normal.
  • Last day to dispatch Inter-island freight from Northland, and Lower South Island for Saturday delivery.

Wed 30th December 2020

  • Normal delivery and pick-up services.
  • Line haul services operate as normal.
  • Last day to dispatch all other Interisland Saturday delivery freight.

Thu 31st December 2020 (New Year’s Eve)

  • Full delivery and pick-up service in all areas.
  • Line haul services operate as normal.
  • Interisland freight collected will be delivered Tue 5th Jan.

Fri 1st January 2021 (New Year’s Day)

  • No delivery or pick-up services operate.
  • No Line haul services operate.

Sat 2nd January 2021

  • Full Friday delivery service.
  • Pre-arranged pick-ups only.
  • Interisland Line haul services operate.

Sun 3rd January

  • No delivery or pick-up services operate.
  • No Line haul services operate.

Mon 4th January (New Year’s Holiday observed)

  • No deliveries nationwide.
  • Pre-arranged pick-ups only.
  • Line haul services operate (early departure).

Tue 5th January

  • Return to normal services.

To arrange & confirm special pick-ups on Stat Holidays and Weekends through Xmas and New Year, please contact your local Depot Manager at least 1 week in advance of the applicable holiday. Do not assume that pick-ups will happen without being pre-arranged. Contact details below:

PICK-UP REQUESTS to:

Stacy Gibson (Auckland) 021-279-0104 or StacyG@bigchill.co.nz

Michael Aitken (Putaruru) 027-448-8096 or MichaelA@bigchill.co.nz

Jon Oldridge (Hastings) 027-522-2975 or JonO@bigchill.co.nz

Garner Grieve (Palmerston North) 021-279-1553 or GarnerG@bigchill.co.nz

Carl Voullaire (Wellington) 027-258-0255 or CarlV@bigchill.co.nz

Louise Fissenden (Blenheim) 021-406-323 or LouiseF@bigchill.co.nz

Nathan Hyde (Christchurch) 027-522-2974 or NathanH@bigchill.co.nz

Don Gillan (Dunedin) 027-433-1104 or DonaldG@bigchill.co.nz

Ronnie Thompson (Cromwell) 027-808-5553 or RonnieT@bigchill.co.nz

Dear Valued Customer,

With the announcement that the Government will move New Zealand (including Auckland) to Alert Level-1 at 11.59pm Wednesday 7th October 2020, Big Chill Distribution advises that the following changes will be made to services.

All of NZ (including AKL) - LEVEL 1 (effective 11.59pm Wed 7th Oct 2020) - Big Chill Response:

  • All services revert back to normal.
  • Customer pick-ups and drop-offs are only allowed between 1000-1400hrs Mon-Fri at all depots.

Please note there may be further changes to service if Government COVID-19 response levels change.

We thank you for your continued support.

Dear Valued Customer,

Due to adverse weather and the closure of the Auckland Harbour Bridge this morning, we are expecting delays of 2 to 3 hours with deliveries going to all North Shore destinations today. There are likely to be delays in some pickups this afternoon in the Auckland region.

We expect to be back on to normal schedule from Wednesday the 30th September.

Please advise your customers accordingly and refrain from requesting ETA’s before 1pm.

We appreciate your patience.

Dear Valued Customer,

Due to volume changes into the Winton region Big Chill will be reducing services from five days per week to three days per week. The services will operate into Winton for delivery on a Monday, Wednesday and a Friday. The service changes will be updated on the website. It is important that your teams understand the changes and that pickup requirements are adjusted to meet the new delivery days.

There will be no service on Tuesdays or Thursdays.

The changes for services to Winton will take effect from the 5th of October 2020.

Thank you for your understanding.

Dear Valued Customer,

With the announcement that the Government will move Auckland to Alert Level-2 at 11.59pm Wednesday 23rd September 2020, and the rest of New Zealand to Alert Level-1 from 11.59pm Monday 21st September 2020, Big Chill Distribution advises that the following changes will be made to services.

Auckland - LEVEL 2 (effective 11.59pm Wed 23rd Sept 2020) - Big Chill Response:

· Contactless pick-up and delivery processes remain as standard.

· Normal Big Chill delivery services Monday to Saturday will be supplied to all commercial delivery points that are open under Government approved rules for Level-2.

· Customer drop-offs (contactless) at Big Chill depots allowed, but only between 1000-1400hrs Mon-Fri.

· Customer pick-ups (contactless) from Big Chill depots allowed, but only between 1000-1400hrs.

· Big Chill will not commit to achieving pre-existing service levels at this time given likely volume spikes.

Rest of N.Z. - LEVEL 1 (effective 11.59pm Mon 21st Sept 2020) - Big Chill Response:

· All services revert back to normal.

· Customer pick-ups and drop-offs are only allowed between 1000-1400hrs Mon-Fri.

Thank you for your patience & understanding.

Friday 23rd October

All pick-ups, deliveries and Line haul as normal across the network. However, please note our separate notice in relation to the Hawkes Bay Regional Holiday on the 23rd Oct.

Saturday 24th October

Normal Saturday pick-up and delivery service applies.

All normal Inter-Island Line haul units run.

Sunday 25th October

No pick-ups/deliveries or Line haul operate across the network.

Monday 26th October (Labour Day)

No deliveries nationwide, pre-arranged pick-ups only,

Our Line haul network will run the following restricted service:

  • 1 x AKL-PUT-HAS-PMR-WGT one-way.
  • 1 x WGT-PMR-HAS one way.
  • 1 x AKL-CHC return.
  • 1 x CHC-DUD return.
  • 1 x CHC-BLN (early departure) one way.
  • 1 x CHC-CRM return

Tuesday 27th October

Return to normal services

ALL pick-ups must be arranged by phone or email no later than a week before the respective Holiday. DO NOT assume regular pick-ups will happen automatically.

PICK-UP REQUESTS to:

Stacy Gibson (Auckland) 021-279-0104 or StacyG@bigchill.co.nz

Michael Aitken (Putaruru) 0274-488-096 or MichaelA@bigchill.co.nz

Jon Oldridge (Hastings) 027-522-2975 or JonO@bigchill.co.nz

Garner Grieve (Palmerston North) 021-279-1553 or GarnerG@bigchill.co.nz

Carl Voullaire (Wellington) 027-258-0255 or CarlV@bigchill.co.nz

Louise Fissenden (Blenheim) 021-406-323 or LouiseF@bigchill.co.nz

Nathan Hyde (Christchurch) 027-522-2974 or NathanH@bigchill.co.nz

Don Gillan (Dunedin) 0274-331-104 or DonaldG@bigchill.co.nz

Ronnie Thompson (Cromwell) 027-808-5553 or RonnieT@bigchill.co.nz