Company Updates

Latest Update

Easter Weekend – Friday 10th April to Monday 13th April

Thursday 9th April

  • All pick-ups and deliveries as normal across the network.
  • Linehaul units operate as normal.

Friday 10th April (Good Friday)

  • NO deliveries, line haul or collections nationwide.

Saturday 11th April

  • Deliveries to ALL centres (inc Gisborne, Wairarapa) nationwide. Normal Friday schedule applies.
  • Inter-island Line Haul service only operates.

Sunday 12th April

  • NO deliveries, line haul or collections nationwide.

Monday 13th April (Easter Monday)

  • NO deliveries nationwide.
  • Linehaul units operate as normal.
  • Pre-arranged collections only.

Tuesday 14th April

  • All pick-ups and deliveries as normal across the network.
  • Linehaul units operate as normal.

ALL pick-ups must be arranged by phone or email no later than a week before the respective Holiday. Please note we are only able to do pick-ups in specific areas on the public holidays, contact your local depot manager for further clarification on this. DO NOT assume regular pick-ups will happen automatically.

PICK-UP REQUESTS to:

Stacy Gibson (Auckland) 021-279-0104 or StacyG@bigchill.co.nz

Michael Aitken (Putaruru) 027-448-8096 or MichaelA@bigchill.co.nz

Jon Oldridge (Hastings) 027-522-2975 or JonO@bigchill.co.nz

Garner Grieve (Palmerston North) 021-279-1553 or GarnerG@bigchill.co.nz

Carl Voullaire (Wellington) 027-258-0255 or CarlV@bigchill.co.nz

Louise Fissenden (Blenheim) 021-406-323 or LouiseF@bigchill.co.nz

Nathan Hyde (Christchurch) 027-522-2974 or NathanH@bigchill.co.nz

Don Gillan (Dunedin) 027-433-1104 or DonaldG@bigchill.co.nz

Ronnie Thompson (Cromwell) 027-808-5553 RonnieT@bigchill.co.nz


ANZAC DAY – Saturday 25th April

Friday 24th April

  • All pick-ups and deliveries as normal across the network.
  • Line Haul operates as normal.

Saturday 25th April (ANZAC DAY)

  • Normal Saturday delivery service applies.
  • Saturday Line Haul units operate as normal.
  • Pre-arranged collections only.

Sunday 26th April

  • Normal Sunday services apply.

Monday 27th April (ANZAC DAY OBSERVED)

  • No deliveries nationwide.
  • Line Haul operates as normal.
  • Pre-arranged collections only

Tuesday 28th April

  • Return to normal services.

ALL pick-ups must be arranged by phone or email no later than a week before the respective Holiday. Please note we are only able to do pick-ups in specific areas on the public holidays, contact your local depot manager for further clarification on this. DO NOT assume regular pick-ups will happen automatically.

PICK-UP REQUESTS to:

Stacy Gibson (Auckland) 021-279-0104 or StacyG@bigchill.co.nz

Michael Aitken (Putaruru) 027-448-8096 or MichaelA@bigchill.co.nz

Jon Oldridge (Hastings) 027-522-2975 or JonO@bigchill.co.nz

Garner Grieve (Palmerston North) 021-279-1553 or GarnerG@bigchill.co.nz

Carl Voullaire (Wellington) 027-258-0255 or CarlV@bigchill.co.nz

Louise Fissenden (Blenheim) 021-406-323 or LouiseF@bigchill.co.nz

Nathan Hyde (Christchurch) 027-522-2974 or NathanH@bigchill.co.nz

Don Gillan (Dunedin) 027-433-1104 or DonaldG@bigchill.co.nz

Ronnie Thompson (Cromwell) 027-808-5553 RonnieT@bigchill.co.nz

Dear Customers,

Please note access is now restored to most Southland roads.

All Southland freight that was due for delivery on Wednesday 5th of February has been rescheduled for delivery today (Friday the 7th of Feb).

All Southland freight due for delivery on Friday the 7th of February will be delivered on schedule.

Thank you for your patience during the delays, we will update further if there are any changes to this notice.

Dear valued Customer,

Due to multiple road closures in Southland caused by flooding, we are unable to service the following areas today;

Invercargill

Gore

Mataura

Bluff

Winton

Riverton

Te Anau

Fiordland

All surrounding areas are also affected by these road closures.

At this stage all deliveries will be rescheduled for delivery on Friday the 7th of February, due to Waitangi day (no deliveries).

A further update will be provided when we receive further information from NZTA regarding the road closures.

Please advise your customers as soon as possible of these unavoidable delivery delays.

Dear Customer,


Unfortunately S.H 2 between Napier and Wairoa has been closed all morning due to a slip at Putorino. The latest update states the road remains closed.


Due to the time and the distance left to travel, we have no option but to turn the truck around and head back to Napier. All freight for the Wairoa/Gisborne area will now be remanifested and delivered tomorrow. Please advise your customers.


We apologise for the delay created by these unforeseen circumstances.


For any further information, please feel free to contact customer services.


Kind Regards,

Big Chill Distribution Ltd

Wellington Anniversary – Mon 20th Jan

Auckland Anniversary – Mon 27th Jan

Nelson Anniversary – Mon 3rd Feb

Waitangi Day – Thu 6th Feb

Wellington Anniversary - Mon 20th Jan

  • Supermarket deliveries to the following centres only - Wellington, Masterton, Palmerston North, Kapiti Coast, Wanganui, Fielding, Marton.
  • Taranaki deliveries will be as per normal Monday schedule.
  • Pre-arranged collections only.
  • Line-Haul operates as normal.

Auckland Anniversary – Mon 27th Jan

(Includes Auckland, Northland, Coromandel, Bay of Plenty, Waikato, King Country)

  • Supermarket deliveries to the following centres only – Kaitaia, Kerikeri, Kaikohe, Paihia, Dargaville, Whangarei, Auckland, Hamilton, Cambridge, Tauranga, Rotorua, Tokoroa, Taupo, Gisborne, Katikati, Waihi, Whangamata, Whitianga, Pauanui
  • Pre-arranged collections only.
  • Line-Haul operates as normal.

Nelson Anniversary – Mon 3rd Feb

(Includes Nelson, Tasman, Motueka, Takaka)

  • Deliveries to Supermarkets only in Nelson.
  • No deliveries to Takaka.
  • Pre-arranged collections only.
  • Line-Haul operates as normal.

Waitangi Day – Thu 6th Feb

  • NO deliveries Nationwide.
  • Pre-arranged collections only.
  • Limited Line Haul services operate.

ALL pick-ups must be arranged by phone or email no later than a week before the respective Holiday. Please note we are only able to do pick ups in specific areas on the public holiday’s, contact your local depot manager for further clarification on this. DO NOT assume regular pick-ups will happen automatically.

PICK-UP REQUESTS to:

Stacy Gibson (Auckland) 021-279-0104 or StacyG@bigchill.co.nz

Michael Aitken (Putaruru) 0274-488-096 or MichaelA@bigchill.co.nz

Jon Oldridge (Hastings) 027-522-2975 or JonO@bigchill.co.nz

Garner Grieve (Palmerston North) 021-279-1553 or GarnerG@bigchill.co.nz

Carl Voullaire (Wellington) 027-258-0255 or CarlV@bigchill.co.nz

Louise Fissenden (Blenheim) 021-406-323 or LouiseF@bigchill.co.nz

Nathan Hyde (Christchurch) 027-522-2974 or NathanH@bigchill.co.nz

Don Gillan (Dunedin) 027-433-1104 or DonaldG@bigchill.co.nz

Ronnie Thompson (Cromwell) 027-808-5553 or RonnieT@bigchill.co.nz

Fri 20th December

  • Normal services.

Sat 21st December

  • Normal Saturday services.

Sun 22nd December

  • Normal Sunday services.

Mon 23rd December

  • Normal services.

Tue 24th December (Xmas Eve)

  • Full delivery and pick-up service in all areas.
  • No Linehaul services operate.

Wed 25th December (Xmas Day)

  • No delivery or pick-up services operate.
  • No Line haul services operate.

Thu 26th December (Boxing Day)

  • No deliveries nationwide.
  • Pre-arranged pick-ups only.
  • Line haul services operate as normal (early departure).

Fri 27th December

  • Full delivery and pick-up service in all areas.

Sat 28th December

  • Normal Saturday services.

Sun 29th December

  • Normal Sunday services.

Mon 30th December 2019 (New Year’s Eve)

  • Normal services.

Tue 31st December 2019 (New Year’s Eve)

  • Full delivery and pick-up service in all areas.
  • No Linehaul services operate.

Wed 1st January 2020 (New Year’s Day)

  • No deliveries nationwide.
  • Pre-arranged pick-ups only.
  • Line haul services operate as normal (early departure).

Thu 2nd January 2020 (New Year’s Holiday)

  • No deliveries nationwide.
  • Pre-arranged pick-ups only.
  • Line haul services operate as normal (early departure).

Fri 3rd January

  • Full delivery and pick-up service in all areas.

Sat 4th January

  • Return to normal services.

To arrange & confirm special pick-ups on Stat Holidays and Weekends through Xmas and New Year, please contact your local Depot Manager at least 1 week in advance of the applicable holiday. Do not assume that pick-ups will happen without being pre-arranged. Contact details below:

PICK-UP REQUESTS to:

Stacy Gibson (Auckland) 021-279-0104 or StacyG@bigchill.co.nz

Michael Aitken (Putaruru) 027-448-8096 or MichaelA@bigchill.co.nz

Jon Oldridge (Hastings) 027-522-2975 or JonO@bigchill.co.nz

Garner Grieve (Palmerston North) 021-279-1553 or GarnerG@bigchill.co.nz

Carl Voullaire (Wellington) 027-258-0255 or CarlV@bigchill.co.nz

Louise Fissenden (Blenheim) 021-406-323 or LouiseF@bigchill.co.nz

Nathan Hyde (Christchurch) 027-522-2974 or NathanH@bigchill.co.nz

Don Gillan (Dunedin) 027-433-1104 or DonaldG@bigchill.co.nz

Ronnie Thompson (Cromwell) 027-808-5553 or RonnieT@bigchill.co.nz