Latest News

Queen's Birthday Weekend Schedule 2018

Friday 1st June

All pick-ups and deliveries as normal across the network.

Linehaul units operate as normal.


Saturday 2nd June

 Normal Saturday delivery service applies.

Inter-island Line Haul service operates.

Pre-arranged collections only.


Sunday 3rd June

No deliveries or Line haul services operate.


Monday 4th June (Queens Birthday Observed)

No deliveries nationwide.

Line Haul units operate as normal.

Pre-arranged collections only in a town/city where there is Big Chill Depot.


Tuesday 5th June

Return to normal services


ALL pick-ups must be arranged by phone or email no later than a week before the respective Holiday. Please note we are only able to do pick-ups in specific areas on the public holidays, contact your local depot manager for further clarification on this.  DO NOT assume regular pick-ups will happen automatically.


Stacy Gibson (Auckland) 021-279-0104 or  

Michael Aitken (Putaruru) 027-448-8096 or

Jon Oldridge (Hastings) 027-522-2975 or    

Garner Grieve (Palmerston North) 021-279-1553 or

Mike Gorham (Wellington) 027-258-0255 or

Louise Fissenden (Blenheim) 021-406-323 or   

Nathan Hyde (Christchurch) 027-522-2974 or

Don Gillan (Dunedin) 027-433-1104 or

Ronnie Thompson (Cromwell) 027-808-5553 or


Big Chill Distribution Ltd

Interisland cancellations / Delays 10th April 2018

Dear Customer,


Due to adverse Weather conditions and heavy swells in the Cook Strait, all Interisland Ferry sailings have been cancelled from this afternoon until further notice. This will cause significant delays with all freight dispatched from the North Island to the South Island and vice versa from late Monday the 9th and throughout Tuesday the 10th of April.

There will be delays of at least 1 day with all deliveries on these routes. At this stage the Ferry services are expecting to commence again from around midday on Wednesday the 11th of April however there will be a large back log of freight that will take some time to clear. Please also note that with equipment and drivers currently stranded at the Ferry terminals there may be some delays with Interisland freight collections across Wednesday the 11th and Thursday the 12th of April. Our dispatch teams will advise customers effected directly regarding these collections. We strongly advise customers to refrain from dispatching any non-urgent Interisland freight until the Ferries are fully operational and the back log has been cleared.

We expect the cancellations will have a flow on effect with delays for the rest of this week, however we will do our best to get all freight delivered as soon as possible.

We apologise for these unavoidable delays and we appreciate your patience. Please notify your customers accordingly.

Further updates will be provided on Wednesday the 11th of April.


Kind Regards,


Big Chill Distribution

Delivery Delays 28 March 2018

Dear Customer


Please note there will be delivery delays as across our network today due to heavy Easter volumes


AUCKLAND  –  1 to 2 hour.

WAIKATO / BOP – 2 to 3 hours.

HAWKES BAY / GISBORNE – 2 to 3 hours.

NEW PLYMOUTH – 1 to 2 hours.

WELLINGTON – 2 to 3 hours.

CHRISTCHURCH – 1 to 2 hours.

INVERCARGILL – 2 to 3hours.


With heavy volumes expected again tomorrow, there will likely be similar delays on Thursday the 29th of March as well.

Please advise your customers accordingly and refrain from requesting ETA’s before 12pm.


We apologise for these delays.

Big Chill Distribution Ltd

Winter Regional Run Change - Effective Monday 9th April 2018

Dear Customer,

Effective Monday 9th April 2018, delivery and pick-up services to the following towns will revert to 3 x days per week - Mon/Wed/Fri.

This change is made in view of lower Winter volumes and they will revert to normal services at Labour Weekend.

The following areas are affected by this change: 

  • Woodville
  • Dannevirke
  • Featherston
  • Greytown
  • Carterton
  • Martinborough

Please advise your customers accordingly and thank you for your patience and understanding during this Winter Season.

If you have any questions please contact your Account Manager.

Thank you, Big Chill Distribution Ltd

Ex Cyclone Gita - Freight delays, Wed 21 February 2018

Dear Customer,

As you will be aware there are currently a number of road closures around New Zealand caused by Ex Cyclone Gita. The areas that have been significantly effected so far are;

Nelson / Takaka


Westport / Hokitika / Greymouth

Wellington / Paekakariki


The road closures will cause delays of  1 to 2 days with collections and deliveries in each of these regions. Interisland freight dispatched on Tuesday the 20th and Wednesday the 21st of February may also be delayed by at least 1 day. The delays will likely continue through to the end of this week as we clear the back log of freight.

We will send a further update on the road closures and service disruptions as more information comes to hand. Please advise your customers of these delays and refrain from requesting ETAs until the roads have reopened.

Thank you for your understanding and patience.

Big Chill Distribution