Latest News

Big Chill Delivery Delays - Wednesday 13th December

Dear Customer,

Due to heavy Freight volumes and late running Line Haul units, we will be running approximately 2-3 hours later than usual with deliveries across our National Network today (Wed the 13th of Dec).

We expect these delays to continue throughout this week as volumes increase leading into Xmas. Please refrain from requesting any ETA’s before 12pm each day and advise your customers accordingly.

We apologise for the delays and we appreciate your patience at this busy time.

Big Chill Distribution

North Island Delays 7th December 2017

Dear Valued Customer,

Due to late running Line Haul and very heavy North Island volumes there will be delays of 2-3 hours with deliveries in the following regions today;

Auckland
Waikato
Bay of Plenty
Palmerston North
New Plymouth
Wairarapa
Wellington

We apologise for these delays. Please refrain from requesting ETA’s before 12pm and advise your customers accordingly.

Big Chill Distribution

Christmas / New Year Linehaul & Delivery Plan - 2017/2018

Thursday 21st December
• Normal services.

Friday 22nd December
• Normal services.

Saturday23rd December
• Full Weekday delivery service applies.
• Pre-arranged pick-ups only.
• Inter-island and Intra-island services operate. NOTE: Inter-island Freight dispatched this day will be delivered Wed 27th Dec.

Sunday 24th December (Xmas Eve)
• No delivery or pick-up services operate.
• No Linehaul services operate.

Monday 25th December (Xmas Day)
• No deliveries or pick-up services operate.
• No Line haul services operate.

Tuesday 26th December (Boxing Day)
• Supermarket Delivery Service to main centres only as follows;
- Auckland (Orewa to Pukekohe)
- Hamilton, Rotorua, Tauranga, Taupo, Putaruru
- Napier, Hastings
- Wellington, Palmerston North, New Plymouth
- Blenheim, Nelson
- Christchurch (Rangiora to Rolleston)
- Timaru, Dunedin, Invercargill
- Cromwell, Queenstown, Wanaka
• Pre-arranged pickups only.
• Line haul services operate as normal (early departure)

Wednesday 27th December
• Normal services.

Thursday 28th December
• Normal services.

Friday 29th December
• Normal services.

Saturday 30th December 2017
• Full week day delivery service applies.
• Pre-arranged pick-ups only.
• Inter-Island and Intra-Island Line Haul services operate. NOTE: Inter-island Freight dispatched this day will be delivered Wed 3rd Jan 2018

Sunday 31st December 2017 (New Year’s Eve)
• No delivery or pick-up services operate.
• No Linehaul services operate.

Monday 1st January (New Year’s Day)
• No deliveries or pick up services operate.
• No Line haul services operate.

Tuesday 2nd January (New Year Holiday))
• Supermarket Delivery Service to main centres only as follows;
- Auckland (Orewa to Pukekohe)
- Hamilton, Rotorua, Tauranga, Taupo, Putaruru
- Napier, Hastings
- Wellington, Palmerston North, New Plymouth
- Blenheim, Nelson
- Christchurch (Rangiora to Rolleston)
- Timaru, Dunedin, Invercargill
- Cromwell, Queenstown, Wanaka
• Pre-arranged pickups only.
• Line Haul services operate as normal (early departure).

Wednesday 3rd January
• Normal services resume.

To arrange & confirm special pick-ups on Stat Holidays and Weekends through Xmas and New Year, please contact your local Depot Manager at least 1 week in advance of the applicable holiday. Do not assume that pick-ups will happen without being pre-arranged. Contact details below:


PICK-UP REQUESTS to:
Stacy Gibson (Auckland) 021-279-0104 or StacyG@bigchill.co.nz
Michael Aitken (Putaruru) 027-448-8096 or MichaelA@bigchill.co.nz
Jon Oldridge (Hastings) 027-522-2975 or JonO@bigchill.co.nz
Garner Grieve (Palmerston North) 021-279-1553 or GarnerG@bigchill.co.nz
Terry Patterson (Wellington) 027-258-0255 or TerryP@bigchill.co.nz
Louise Fissenden (Blenheim) 021-406-323 or LouiseF@bigchill.co.nz
Nathan Hyde (Christchurch) 027-522-2974 or NathanH@bigchill.co.nz
Don Gillan (Dunedin) 027-433-1104 or DonaldG@bigchill.co.nz
Ronnie Thompson (Cromwell) 027-808-5553 or RonnieT@bigchill.co.nz

Big Chill Distribution

Canterbury Anniversary 2017

Thursday 16th November

All pickups, deliveries and Line haul as normal.

Friday 17th November (Canterbury Anniversary)

Normal deliveries apply to Christchurch Metro.
There will be NO Deliveries to the following areas on this day; Cheviot, Leeston, Rakaia, Amberley, Hamner Springs, Darfield, Oxford.
Pre-arranged collections only.
Line haul services operate as normal.

Saturday 18th November

Normal Saturday services apply.

Sunday 19th November

Normal Sunday services apply.

Monday 20th November

Return to normal services

ALL pick-ups must be arranged by phone or email no later than 48 hours before the respective Holiday. DO NOT assume regular pick-ups will happen automatically.
PICK-UP REQUESTS to:
Nathan Hyde (CHC) 027-522-2974 or NathanH@bigchill.co.nz

Big Chill Distribution

Central Otago Road Closures 8th November 2017

Dear Customer,

Please note that due to weather related road closures effecting our Line Haul run into Cromwell this morning, there will be significant delays with deliveries into;

Queesnstown
Wanaka
Alexandra
Roxburgh

We will advise approximate ETA’s as soon as the road reopens, please advise your customers of these delays.

Big Chill Distribution

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